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FAQ

How do I contact you?

Email is the best option especially if you are looking for certain types of beads, this will allow us time to research the item and send you the appropriate links.


How much is shipping?

Within Singapore $5 per order


What is your 90 day return Policy?

Please always contact us  first, so we know to expect the return.  We allow returns within 90 days after receiving the items. All items returned must be in original unaltered packaging complete and unused.


Insure that your items are returned in a similar type packaging that they arrived in. If your items arrived in a bubble mailer, they must be returned in a similar type bubble mailer. Please do not send items in a plain white envelope, the items can get damaged and would become non refundable.


 

90 Day Return for a full Refund Policy.

Its so easy we have a no questions asked 90 day return policy for a full refund.  If the item just does not work for you, pack it up and send it back within 90 days of receiving the item.  Once the items are returned we will issue a full refund on your purchase.

All items returned must be in original unaltered packaging complete and unused.



How do I return the items?

Please always contact us   first, so we know to expect the return.  All items returned must be in original unaltered packaging complete and unused.
Next it can be sent to:

 

Please insure that your items are returned in a similar type packaging that they arrived in with proper postage. If your items arrived in a bubble mailer then they must be returned in a similar type bubble mailer. Please do not send items in a plain white envelope, the items can get damaged and would become not refundable.

I received the wrong item or an item does not match description?

We strive to make sure every order is correct and double check before sending orders out.  If you received an incorrect item please let us know so we can resolve this as quick as possible to get you back to beading.



The SKU and title on the item label does not match my invoice.

When contacting us about an incorrect item please verify the SKU and title on your invoice and on the items tag.  If they are different please send us the information on the label of the item, this will help us quickly resolve the problem.  

On rare occasions we re-SKU or re-title items in our inventory to better match placement, if we see this is the reason for the difference we will let you know.  



The Photo Color does not exactly match the item I received.

We update our photo's as often as possible when new items arrive or we notice a change in dye lots. If the color does not work at all for your project and you would like to return it please contact us and we can help start the return process.



I ordered some items by mistake or decided I do not need them?

I received discounts or special offers on my original order, how are my returns handled?

In the event that you return a large portion of your original order that you received discounts or free shipping, we reserve the right to recalculate your original order total for the items you kept.  Your new order total will be calculated for any discounts or special offers that would apply at its new value after the returns are subtracted.  As an example free shipping, promo codes and bulk discounts.

I received a discount on my original order, how are my returns handled?

If your returns result in the orders total to go under the discount minimum purchase amount, the discount that was applied to the total order will be deducted from the return amount.  As an example:  We are offering a 10% discount on any order $50 or more. You purchased $50 in items, and received a 10% discount on your order.  Your total payment is $45 plus the $5 discount.  You needed to return $19 in items, since this would change your original order total to $31, the discount would not apply.  Your total refund would end up at $14, ($19 in returns - $5 discount).

I received free shipping on my original order, how are my returns handled?

If your returns result in the orders total to go under the free shipping purchase amount, the shipping charge will be deducted from the refund amount. As an example:  We are offering free U.S. shipping on orders over $20. You purchased $25 in items, and received free shipping.  You needed to return $20 in items, since this would change your original order total to $5, the free shipping would not apply.  If the current flat shipping rate is $3.00 Your total refund would end up at $17.00. ($20 in returns - $3.00 for the original shipping).


Why was return shipping charges deducted from my refund?

If your return had insufficient postage placed on the package, we reserve the right to deduct the amount we paid the post office from the amount due on the refund.

I opened my package and looked through it can I close it and write "Return to Sender" on it to save return shipping cost?

Unfortunately no, your local post office may reject the item for insufficient postage and return it to you.  



What is your privacy Policy?

PRIVACY STATEMENT



SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



SECTION 2 - CONSENT



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.



How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us


SECTION 3 - DISCLOSURE



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



SECTION 4 - PAYMENT





If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.




SECTION 5 - THIRD-PARTY SERVICES



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 



Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.



SECTION 7 - AGE OF CONSENT



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



SECTION 8 - CHANGES TO THIS PRIVACY POLICY



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Which Countries you don't ship to?

We are unable to ship to the following countries:

·         Ascension Islands

·         Afghanistan

·         Andorra

·         Belarus

·         Bouvet Island

·         Burma (Myanmar)

·         Cote d'lvoire (Ivory Coast)

·         Cuba

·         Falkland Islands (Malvinas)

·         Iran

·         Iraq

·         Liberia

·         Libya

·         Nigeria

·         North Korea

·         Palestine Autonomous

·         Russia

·         Somalia Northern Region

·         Somalia Southern Region

·         South Georgia and S. Sandwich Islands (Falkland Islands)

·         Sudan

·         Syrian Arab Republic

·         Zaire (Congo, Democratic Republic of)




HOW CAN I TELL IF SWAROVSKI CRYSTALS ARE GENUINE?

All our Swarovski products are purchased directly from Swarovski’s HQ in Austria, our official ‘Approved Supplier of SWAROVSKI ELEMENTS’ Certificate is available to download here. Swarovski crystals are uniform in shape and as they are machine cut, each crystal is identical.